The VirtuDrop Process

From order
to delivered
here's how.

A structured, zone-based delivery service built for businesses and their customers. Clear steps, predictable timelines, no surprises.

At a glance
Standard delivery 1–2 business days
Pickup fee Free for 5+ parcels
Office drop-off Free
Primary area rate TTD $40
Extended area rate TTD $50
Online remittance 1–3 business days
Cash remittance Next pickup or office

Two paths,
one system

The same delivery connects a business client and their customer. Select your role to see your side of the journey.

1
📝 Register your business

Create your VirtuDrop business account. Once registered, your account is set up and you receive access to your client dashboard.

2
🔗 Create a customer delivery link

From your dashboard, create a unique delivery link for the specific item or package you are sending. Each link is tied to that draft request.

Share the link with your customer so they can enter their information for the delivery.
3
📋 Submit your delivery orders

Orders can be submitted by your customers through your link or entered manually through your dashboard. VirtuDrop reviews each order, confirms the zone, and schedules it for the appropriate route.

4
Admin reviews and confirms

Each order is reviewed by the VirtuDrop team before a driver is assigned. The zone is confirmed or corrected if needed, and the order is added to the delivery schedule.

5
📦 Package collected

Packages are collected on scheduled pickup days. You can also drop parcels at our office for free.

Pickup is available in primary and extended zones. Pickup is free when collecting 5 or more packages; pickups of 4 packages or fewer cost TTD $20.
6
🚚 Delivery runs on schedule

Deliveries are grouped by zone and completed within 1–2 business days. Specific delivery times are not accommodated — standard deliveries run on scheduled routes.

7
💸 You receive remittance

Once delivery is confirmed, remittance becomes available. Online transfers are processed within 1–3 business days. Cash is returned on your next pickup or collected through our office.

You can view all remittance records in your client dashboard, filtered by day, week or month.
1
🔗 Click your unique link

Your seller shares a unique VirtuDrop link with you. Clicking it opens a delivery form that is already tied to that business — no need to search for them or enter their details.

2
📋 Fill in your delivery details

Enter your name, phone number, and delivery address. You can share your location in two ways:

  • Paste a Google Maps link or use your current location — the system detects your zone automatically
  • Enter your address manually — street name and area are required
3
💳 Confirm payment details

Let the form know whether you will be paying cash on delivery, or whether you have already paid the seller online. This ensures the driver knows what to collect at your door.

COD payments can be made by cash or LINX at the point of delivery.
4
📲 Receive your tracking link

After submitting your order you receive a unique tracking link via WhatsApp. Click it any time to see your delivery status — no account or password needed.

Lost your link? Visit the Track Delivery page and enter your phone number and order ID instead.
5
📍 Driver contacts you on delivery day

On your scheduled delivery day the driver will reach out to confirm they are on the way. Please ensure you or someone is available to receive the package.

6
Delivery confirmed via WhatsApp

Once your package is delivered, the seller receives a WhatsApp confirmation. Your tracking link will show your order as Delivered.

Key policies
that keep things fair

A few important rules that apply to every delivery.

Cancellations

If a customer cancels before the driver attempts delivery, no charge applies. Please notify us as early as possible so the route can be adjusted.

🔄

Returns

Failed-delivery returns can be collected at our office or returned to you free on your next pickup. Redelivery is charged at the original delivery fee.

📦

Package Limits

Maximum weight is 25 lbs per package. Oversized items are not accepted. Contact us before submitting if you are unsure.

🗺️

Route Planning

Routes are planned in advance and cannot be adjusted for last-minute changes. Specific delivery times are not accommodated for standard deliveries.

Ready to get started?

Structured delivery
starts here.

Register your business today and get your unique VirtuDrop delivery link — share it with customers and let the system do the rest.